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REFUND POLICY

A LEGAL DISCLAIMER

The information contained in this Refund Policy constitutes a binding agreement between Wadgames ("the Company," "we," "us," or "our") and any individual, group, or corporate entity ("Client," "you," or "your") that engages our services.

By booking or paying for any Wadgames service — including but not limited to team bonding experiences, corporate entertainment packages, private event gaming sessions, or any related service — you acknowledge that you have read, understood, and agreed to the terms set out in this policy.

This policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising from refund requests or cancellations shall first be addressed through direct negotiation between both parties. Where resolution cannot be reached, disputes shall be subject to the jurisdiction of competent Nigerian courts.

Wadgames reserves the right to update or amend this Refund Policy at any time without prior notice. The version published on our website at the time of your booking shall be the applicable version.

This policy does not override your statutory rights under applicable Nigerian consumer protection laws, including the Consumer Protection Council Act.

REFUND POLICY - THE BASICS 

Wadgames is a service-based business. Because our team, equipment, facilitators, and venue logistics are coordinated in advance of every engagement, all payments made to Wadgames are subject to the following core principles:

All sales are generally final. Once a booking is confirmed and payment is received, resources are allocated immediately on your behalf. As such, we do not offer routine refunds simply due to a change of mind.

A 24-48 hour review window applies. If you have a genuine concern about a confirmed booking — such as a duplicate charge, a billing error, or a significant misrepresentation of the service — you must raise it within 24 to 48 hours of the payment being made. Requests outside this window will not be considered for a refund.

Cancellations are not the same as refunds. If you cancel a booking, the applicable cancellation policy (outlined in your service agreement or booking confirmation) will apply. Refunds for cancellations depend on how far in advance the cancellation is made.

Partial refunds may be granted at Wadgames' discretion. In cases where a service was partially delivered or an event was cut short due to circumstances within our control, Wadgames may offer a partial refund or service credit.

Service credits are available as an alternative. Where a full cash refund is not applicable, Wadgames may offer a service credit redeemable on a future booking of equal or greater value.

WHAT TO INCLUDE IN THE REFUND POLICY

To ensure your refund request is processed fairly and without unnecessary delays, all requests must be submitted in writing (via email: hello@wadgames.org) or our official contact channels) and must include the following:

  1. Full name and contact details of the person or company that made the booking.

  2. Proof of payment — a receipt, bank transfer confirmation, or transaction reference number.

  3. Date of payment and date of the scheduled service.

  4. A clear description of the reason for the refund request — be specific. Vague requests (e.g., "I want a refund") will not be processed.

  5. Evidence supporting your claim, where applicable — for example, screenshots of a double charge, written confirmation of a service failure, or a communication trail.

  6. Your preferred resolution — whether you are requesting a full refund, partial refund, or service credit.

 

Requests that do not include the above information will be returned to the sender for completion before any review begins.

Once a complete request is received, Wadgames will respond within 3–5 business days with a decision or a request for further clarification. Approved refunds will be processed within 7–10 business days, returned via the original payment method where possible.

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